Thank you for shopping with Rajmahal Designs. We are committed to delivering your orders in a timely and secure manner.
1. Order Processing Time
All orders are processed within 2–4 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
2. Delivery Time
Our standard delivery timeline is 15–30 business days from the date of order.
Delivery times may vary depending on your location, product availability, and unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with tracking details. You can use this information to track your order in real-time.
5. Delays & Exceptions
While we strive to deliver within the estimated time, delays may occur due to factors beyond our control such as:
- Logistics issues
- Weather conditions
- High order volumes
- Government restrictions
Rajmahal Designs shall not be held responsible for such delays.
6. International Shipping
We offer international shipping. International shipping charges are ₹1500 per kg and will be paid by the customer.
7. Incorrect Shipping Details
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.
8. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery with proper proof so we can assist you.
9. Contact Us
For any shipping-related queries, please contact our support team at:
Email: support@rajmahaldesigns.com